Changelog - Awedesk

Awedesk 1.9.0

Aug 4, 2025
NewRich text editor in ticket submission form
New“Saved” indicator in ticket listings
NewSearch tickets by exact ID
ImprovementRich text rendering improvements (code, block, pre, quote)
ImprovementReorganize the single ticket toolbar
ImprovementPHP 8 compatibility improvements
ImprovementTicket counter in main menu should reflect search results count
FixPeepSo integration can cause a redirect loop
FixEasy Digital Downloads purchase dates are sometimes “false”
FixLinks containing @ should not be treated as emails

Awedesk 1.8.0

Apr 24, 2025
NewRich text editor in replies
NewApp: push notifications about activity in saved tickets
NewRecaptcha support
New“Allow client close” option in tickets
New“Allow client reopen” option in tickets
NewDark theme
NewConfigurable accent color
NewConfigurable automatic focus mode
NewAbility to link directly to the submission form
ImprovementSignature editing improvements
ImprovementChange “prevent auto-close” to “allow auto-close”

Awedesk 1.7.0

Mar 18, 2025
ImprovementMore ticket information in the “recent tickets” tabs
ImprovementImproved styling & layout of the “recent” tickets” tabs
ImprovementLanguage improvements
FixFocus mode button should not have a label on mobile
FixBottom navigation overlaps message box on mobile

Awedesk 1.6.0

Nov 4, 2024
NewCaptcha on forms
NewTicket history / Recently viewed – New navigation with ticket tabs
ImprovementImproved handling of guest tickets
ImprovementClosing an open ticket tab should redirect to the ticket list
ImprovementEnhanced ticket status count
ImprovementRemove “trashed” from the menu after emptying the trash
ImprovementIf an agent creates a ticket in a department they don’t have access to, show them the ticket
ImprovementLoading indicator in the main Awedesk container
ImprovementPreserve query parameters in the URL every time a tab changes
FixError when changing department
FixAttachment names in email notifications should use ID + extension
FixPrevent race condition in ticket listing
FixLicense button remains “Deactivate” after deactivating an expired license
FixPop-ups are barely visible
FixWhen an agent changes their name/email, it removes departments assigned to them

Awedesk 1.5.2

Aug 12, 2024
NewLet agents edit their signatures in the front-end preferences
NewLet admins edit signatures of staff members in Admin > Awedesk > Agents
NewAwedesk mobile app now uses application passwords instead of JWT tokens
ImprovementREST API compatibility with the Awedesk mobile app
ImprovementPrevent browsers from auto-filling the search field
FixWoo integration sometimes failed to redirect properly
FixOption to “save” a ticket should always show, even if it’s assigned to me

Awedesk 1.5.1

Jul 31, 2024
NewThe Awedesk app for iOS is out of closed testing

Awedesk 1.5.0

Jul 24, 2024
NewOur plugin has been rebranded and is now called Awedesk
NewIntroducing the Awedesk mobile app
NewForward To Department: assign departments to tickets forwarded from specific addresses
NewWordPress 6.6 compatibility
ImprovementConfig panel reorganization

Awedesk 1.4.0

May 14, 2024
NewSlack integration
NewAgents can now “save” tickets in their own “vavorites/bookmarked” list
NewExperimental multisite compatibility
ImprovementUser preferences screen UI & UX
FixWooCommerce integration redirect issues
FixPrevent browser auto-fill filling irrelevant data to the search field
FixPrevent preferences page from flickering in and out of view on initial page load

Awedesk 1.3.7

May 14, 2024
NewClient preferences panel
NewClients can now unsubscribe from emails
NewCron job to delete old attachments
ImprovementWordFence compatibility
ImprovementToolbar layout & button improvements
ImprovementPerformance improvements (database indexes)

Awedesk 1.3.6

Mar 14, 2024
NewPages, Posts and CPT suggestions when creating a Ticket
ImprovementUI & UX improvements in single Ticket view
ImprovementUI & UX improvements in new Ticket form

Awedesk 1.3.5

Mar 4, 2024
NewLogin screen: let admin enable/disable the “continue as guest” flow
NewLogin screen: let admin enable/disable the “forgot password” link
NewLogin screen: let admin enable/disable the “register” link
ImprovementPerformance: database table indexes added to Tickets
FixAttachments: some unusual file extensions are ignored when downloading

Awedesk 1.3.4

Feb 27, 2024
ImprovementPrivate Note: indicate whether content was added without the need to open the Note
ImprovementOn Behalf: “create accounts” setting should never be higher than the main roles selector
ImprovementWordPress “displayname” handling
ImprovementSession timeouts in REST API calls
ImprovementGeneral UI/UX & language improvements
FixEDD: Client Ticket list not working properly when opening from the EDD backend link

Awedesk 1.3.3

Feb 14, 2024
NewButton to easily trash a Ticket
NewButton to easily empty trash
NewCron job to empty trash automatically
NewForgot password link on login screen
ImprovementBetter handling of trashed Tickets count and trashed tab visibility
ImprovementReplace all pop-up alerts with a custom pop-up
ImprovementCustom pop-up now has a contrast background
ImprovementClicking anywhere outside a custom pop-up is considered a “cancel” action

Awedesk 1.3.2

Feb 5, 2024
NewOn Behalf: option to create a client account if an email is searched and not found
NewOn Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
NewOn Behalf: client creation can now be disabled globally or limited to specific Awedesk roles
ImprovementOn Behalf: tickets created by Staff now display the opening Agent name
ImprovementOn Behalf: better rendering of search results
ImprovementDeactivate “submit” button if “new ticket” form is not complete
ImprovementLoginPress compatibility

Awedesk 1.3.1

Jan 23, 2024
NewAgents now have the ability to open tickets “on behalf” of existing clients

Awedesk 1.3.0

Jan 22, 2024
NewLogin with username
NewAgent-only department
ImprovementPrivate not now expands when anywhere in the top bar is clicked
ImprovementMissing translation strings
ImprovementPHP 8.3 compatibility
ImprovementHide Private Notes configuration if the master switch is disabled
FixPrevent previous ticket from displaying for a split second when loading a new one
FixReplying to a new, unassigned ticket does not trigger client notification
Fix“Clear” button out of position when private note contains long lines with no spaces

Awedesk 1.2.0

Nov 21, 2023
NewWooCommerce profile integration: show client’s own tickets in their Woo profile
NewWooCommerce ticket integration: show client’s purchases to agents in ticket view
ImprovementPrivate note is now collapsed by default
ImprovementPrivate note colors are now more neutral
ImprovementPrivate note now handles long links better
ImprovementPrivate note now has a “clear” button
ImprovementAdd “are you sure” check when changing ticket status to “closed”
ImprovementBetter validation logic when adding agents
FixSignature duplicates itself when changing assignee and replying

Awedesk 1.1.0

Oct 25, 2023
NewPrivate Client Note – a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
NewStaff Notes – Staff members can now leave notes on Clients and Tickets, visible only to Staff.
ImprovementReply notification emails now expand the thread and scroll directly to a specific message
ImprovementShortcut icon for plugin configuration for site administrators
FixBlock preview in block editor

Awedesk 1.0.6

Oct 3, 2023
NewLoading indicator for ticket replies
ImprovementDepartments can now be reordered
ImprovementAdd ticket number to title, browser tab title, and sidebar ticket list
ImprovementIf an agent replies to an unassigned ticket, assign it to them
ImprovementUpdate the browser tab title while/after adding a new ticket

Awedesk 1.0.5

Sep 21, 2023
NewAgent Signatures
NewEmail notifications now contain a list of attachments added to a ticket/reply
NewThe browser tab title now reflects the view (ticket list name or ticket title)
NewEmail Piping: ability to pick a default department for new tickets imported from email
Improvement“All Open” is now sorted by status by default
ImprovementTicket sidebar: added shortcuts to Client’s Tickets
ImprovementTicket sidebar: improved sorting of recent Tickets
ImprovementText formatting and email import improvements
ImprovementRelative dates under one hour are now rounded to five minute increments
ImprovementAdded tooltips with absolute dates
ImprovementConfiguration: added a warning about unsaved changes when navigating away from a config tab
FixEDD: & symbol renders wrong in product names

Awedesk 1.0.4

Sep 12, 2023
NewImproved rich text (HTML) handling and autolinking
NewClient data section is now a link to wp-admin user editor
NewAdded a “Client Tickets” link to wp-admin EDD user area
NewAdded a “load all and jump to bottom” button to help load tickets with many replies
ImprovementEmail Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
ImprovementLinebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
ImprovementUse “last reply” timestamp instead of “last update”
ImprovementMax message length should not be less than 100 characters
ImprovementNew ticket “last reply” should default to the Client/author
ImprovementEnsure custom roles have customer-level access to tickets
ImprovementEmail Piping: make sure all config is saved when “check” is clicked
FixEDD: if the Client has no EDD profile, do not show the EDD link
FixWrong colspan in “no tickets” template

Awedesk 1.0.3

Sep 1, 2023
NewRequest user confirmation before closing/reopening a ticket
NewRequest user confirmation before navigating away from unsaved reply
ImprovementMore intuitive cancel/submit button positions
ImprovementBetter sorting of all Client tickets in the sidebar
ImprovementExclude managers and agents from attachment size/count limits
ImprovementUnify email notifications templates
ImprovementEDD – add links to URLs assigned to Licenses
ImprovementEDD – better total calculations
ImprovementEDD – add a link to EDD profile from ticket view
FixAttachment button interferes with reply button in Safari
FixReopened ticket must be “pending” if last reply was by Client and “answered” if last reply was by agent

Awedesk 1.0.2

Aug 24, 2023
NewWarn user before navigating away from unsaved changes
ImprovementMiddle-click and right-click shoukd work on all UI elements to open things in new tabs
ImprovementMore informative “auto-close” cron configuration label
ImprovementLinks in ticket body should always open in new tab
ImprovementTicket status should stay “new” if Client replies and there are no agent replies
ImprovementEnsure auto-close mechanic applies to tickets set manually to “answered” state
ImprovementSeparate purchases from licenses in the EDD box
FixAutomatic updates

Awedesk 1.0.1

Aug 17, 2023
ImprovementAdd Client-facing feedback about allowed attachment sizes and types
ImprovementAllow setting admins as default assignees for departments
Improvement“Mine” agent view should show all tickets that are not trashed or closed
ImprovementLink highlighting
ImprovementDisplay emails when searching for users in agent management screen
ImprovementTrack timestamps of last reply (Agent & Client) for future sorting implementation
ImprovementBetter feedback when setting up IMAP connection in email piping
FixTicket status should auto-change only on reply, not any other action
FixChanging departments should not reassign tickets if the existing assignee has access to the new department
FixAttachment button disappears after visiting a closed ticket

Awedesk 1.0.0

Aug 14, 2023
NewHello World!