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Cancellation and Refund Policy

Awedesk Plugin

1. General Terms

1.1. Awedesk, Inc. offers a 14-day money-back guarantee on new product purchases. If you wish to request a refund, please contact us and open a billing ticket. We may ask for the reason for your refund request to improve our products and services.

1.2. Awedesk, Inc. also provides a 7-day money-back guarantee on automatic renewals, subject to the condition that the purchased products have not been downloaded, updated, or used after the renewal payment was processed. We send out three notification emails prior to the renewal charge: one month, two weeks, and three days before the renewal date. These emails are sent to the email address used during the initial purchase. Failure to receive these emails does not constitute a valid reason for a refund. To ensure email delivery, please whitelist the following email addresses: newsletter@awedesk.com, support@awedesk.com, and contact@awedesk.com.

2. Non-Refundable Services

2.1. Services provided by Awedesk, Inc., including but not limited to Installation & Configuration, Custom Code Development, and any other services requiring manual labor by Awedesk staff, are non-refundable under any circumstances.

3. Refund Process

3.1. Refund requests are processed by the Awedesk billing team within 10 business days from the date the refund request is received through the proper channel.

3.2. Upon approval and processing of a refund, your license will be disabled, and the purchased products will cease to function. Additionally, you will no longer have access to downloads, updates, or technical support.

4. Acceptance of Policy

4.1. By making a purchase from our online store at Awedesk.com, you agree to this Refund Policy and waive any rights to question, judge, or take legal action against it.

4.2. All sales are made in USD. Awedesk, Inc. is not liable for any differences in exchange rates between the time of purchase and the time of refund. Refunds will only be processed back to the original payment method used.

5. Breach of Policies

5.1. Refunds will not be granted if you are in breach of any of our other policies or license agreements.

6. Dispute Resolution

6.1. Any disputes opened directly with payment processors, with or without prior contact with Awedesk, will be resolved through their respective channels. Concurrently, the account on Awedesk.com and any other Awedesk, Inc. websites associated with the disputed charges will be terminated.

7. One-Time Refund Policy

7.1. This is not a free trial policy. Each client is eligible for only one refund. If you have received a refund previously, subsequent refund requests will not be granted.

8. Policy Changes

8.1. This policy is subject to change at any time without prior notice. You are responsible for reviewing this policy regularly.

Awedesk Software as a Service

1. Cancellation

1.1. At Awedesk, we value the flexibility of our clients in managing their subscriptions. Either Awedesk or the Client may elect to terminate an account and subscription to a service by the end of the then-current Subscription Term. Notice must be provided through the official Awedesk contact channel no less than thirty (30) days prior to the end of the Subscription Term. This ensures a smooth transition and closure of the services provided.

2. Termination by Awedesk

2.1. Awedesk reserves the right to terminate any client account at our discretion without providing the cause for such termination. In the event of termination by Awedesk, a refund for the unused portion of the subscription term will be issued from the moment Awedesk ceases to provide services to the client. This ensures fairness and accountability in our operations.

3. Refunds

3.1. Clients must understand that, except in cases where termination rights are exercised by the client as described above, no refunds or credits for subscription charges or other fees will be provided if a subscriber terminates a subscription to a service or cancels its account prior to the end of the Subscription Term. This policy helps maintain the integrity and sustainability of our services.

4. Dispute and Account Termination

4.1. Should a client issue a dispute for payments made for Awedesk’s services, Awedesk will terminate that client’s account and permanently prohibit the client from using Awedesk services in the future. This measure is taken to protect the operational integrity of Awedesk and ensure a trustworthy relationship with our clients.

5. Currency and Refunds

5.1. All Awedesk pricing and refunds are processed in USD (United States Dollars). Awedesk is not responsible for any variations in currency exchange rates or any associated fees that may occur during the refund process. This policy ensures transparency and consistency in our financial transactions.

6. Agreement to Policy

6.1. By signing up for Awedesk services, clients explicitly agree to the terms outlined in this Cancellation and Refund Policy. It is the responsibility of the client to be aware of and understand these terms, as they form a binding agreement between Awedesk and the client upon subscription to our services.

7. Changes to this Policy

7.1. This policy is subject to change at any time. If we make changes, we will notify you by revising the date at the bottom of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

8. Contact Us

8.1. If you have any questions about this Policy, please contact us.

This policy is designed to ensure clarity and fairness in the subscription, cancellation, and refund processes, protecting both Awedesk and our valued clients.

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I agree to the Cancellation & Refund Policy

Awedesk, Inc. (“Awedesk,” “we,” “us,” or “our”), the entity behind Awedesk.com, is committed to protecting the privacy of our clients and their clients’ information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information through our software as a service (SaaS) offerings and any associated services (collectively, the “Services”).

1. Information Collection

Information You Provide: We collect information that our clients provide directly to us, including, but not limited to, contact information, billing details, and any other information related to the provision of our Services.

Information from Clients’ Clients: We also collect information on behalf of our clients about their clients. This information is governed by our clients’ privacy policies, and Awedesk acts as a processor on their behalf.

Automatically Collected Information: We automatically collect certain information when you use our Services, including IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, duration of visits, and pages viewed.

2. Use of Information

Providing Services: We use the information we collect to operate, maintain, and provide the features and functionality of our Services.

Improvements: The information collected helps us improve and personalize our Services, including support and development activities.

Communications: We may use the information to communicate with you about your account, system updates, or informational and marketing materials, subject to your consent where required by law.

Compliance and Protection: We may use information to comply with applicable laws, regulations, and legal processes, or to protect the rights, property, or safety of Awedesk, our users, or others.

Newsletter: By signing up for our services, your email address will be added to our newsletter mailing list. By signing up, you agree that the information you provide will be transferred to Elastic Email for processing in accordance with their Terms of Use and Privacy Policy. Newsletter and communication from Awedesk are only between You and Awedesk, never between your clients and Awedesk.

3. Sharing and Disclosure

Service Providers: We engage service providers to perform functions and provide services to us, subject to strict data protection terms.

Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, information may be transferred among Awedesk, Awedesk, Inc., or the acquiring company.

4. Data Retention

We retain personal information only for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

5. Data Deletion

Awedesk is committed to respecting our clients’ privacy and data ownership rights. We adhere to a clear data retention and deletion policy that ensures clients’ data is deleted upon their request or following the termination of their subscription due to non-payment. However, certain pieces of information may be retained if we are legally required to do so, including data necessary for compliance with legal obligations, resolution of disputes, and enforcement of our agreements. Outside of these legal requirements, Awedesk takes proactive steps to permanently erase client data from our systems to uphold our commitment to data privacy and security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or transfer your data, as well as the right to restrict or object to certain processing of your data.

7. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

8. International Transfers

Awedesk is based in Delaware, United States of America, and the information we collect is governed by United States law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States and other countries.

9. Limitation of Liability

Awedesk provides its Services “as is” without any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. While we prioritize the reliability and security of our Services, we cannot guarantee that the Service will be uninterrupted or error-free. Consequently, Awedesk shall not be held liable for any loss of data, Service interruptions, or any financial losses that clients may experience as a result of using our Services. Clients acknowledge and agree that the use of Awedesk’s Services is at their sole risk, and the entire risk as to satisfactory quality, performance, accuracy, and effort is with the client.

10. Changes to this Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

Contact Us. If you have any questions about this Privacy Policy, please contact us.

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