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Awedesk
Documentation
Awedesk Cloud
Emails
Tickets lists and sorting
Filtering by Author / Agent
Changing status, agent, or department
Client info
Writing a reply by the other agent and taking over a ticket
Single ticket view and options
General
Email Piping
Integrations
Attachments
Performance
Debugging
Agents
Departments
Private ticket notes
Sending tickets by email
Sending tickets as a registered user
Sending tickets as a guest
Focus mode
Tickets list and sorting options
Attachments
Staff notes
Signatures
Creating a ticket on behalf of the client
Deleting tickets
Signatures
Notes
On behalf
Saved Tickets