All available options are listed below:

1. Search box – to search for the ticket by subject and content.
2. Focus mode – to switch between the full-screen and the focus view.
3. Add ticket – to open a new ticket.
4. Status – you can sort tickets by status alphabetically (ascending or descending).
5. Title – you can sort tickets by title alphabetically (ascending or descending).
6. Department – to sort tickets by department (ascending or descending).
7. Author – you can sort tickets by author’s name (ascending or descending).
8. Updated – to sort tickets by dates (ascending or descending).
9. Last reply by – the name of the agent or client who replied last.