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Awedesk
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Awedesk WP
Agents
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Attachments
Changing status, agent, or department
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Creating a ticket on behalf of the client
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Deleting tickets
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Emails
Filtering by Author / Agent
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General
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Private ticket notes
Saved Tickets
Sending tickets as a guest
Sending tickets as a registered user
Sending tickets by email
Signatures
Signatures
Single ticket view and options
Staff notes
Tickets list and sorting options
Tickets lists and sorting
Writing a reply by the other agent and taking over a ticket