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17

Installation & initial setup
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Agents
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Frontend – Agents

11

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
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Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
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Frontend – Clients

5

Tickets list and sorting options
Sending tickets as a registered user
Sending tickets as a guest
Sending tickets by email
Single ticket view and options

Frontend

4

User preferences
Attachments
Focus mode
Private ticket notes

Awedesk
Documentation

Needs New Videos

Agents
Attachments
Changing status, agent, or department
Client info
Cron
Departments
Emails
Installation & initial setup
Mailqueue
Notes
Signatures

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