Features

Pricing
Contact

Configuration

17

Agents
Attachments
Cron
Debugging
Departments
Email Piping
Emails
General
Installation & initial setup
Integrations
License
Mailqueue
Mobile App
Notes
On behalf
Performance
Signatures

Frontend – Agents

11

Changing status, agent, or department
Client info
Creating a ticket on behalf of the client
Deleting tickets
Filtering by Author / Agent
Prevent auto close
Saved Tickets
Signatures
Staff notes
Tickets lists and sorting
Writing a reply by the other agent and taking over a ticket

Frontend – Clients

5

Sending tickets as a guest
Sending tickets as a registered user
Sending tickets by email
Single ticket view and options
Tickets list and sorting options

Frontend

4

Attachments
Focus mode
Private ticket notes
User preferences

Awedesk
Documentation
Configuration
Mailqueue

Mailqueue

Where you can check the status and manage emails.

The video tutorial on Mailqueue:

Emails Email Piping

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