Awedesk 1.9.4 Latest

Oct 14, 2026

Security release: please update as soon as possible.

New

• A way back from “Mark as spam”: “Not spam” removes the mark, and can unblock the sender and restore the ticket from trash. Also as a bulk action.
• Spam Quarantine: “Unblock Sender” takes a sender off the spam blocklist.
• Awecommerce portal Support tab.
• Awecommerce license keys shown in the ticket sidebar, matching the EDD view.
• Awecommerce license keys are recognised and routed to the Awecommerce store.
• 12 new languages: Chinese (Simplified), Dutch, French, German, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese (Brazil), Russian and Turkish. Spanish is now complete.

Improvements

• Plugin update payload now carries product icons, banners and tested/requires metadata.
• The license notice can be dismissed, with a daily per-admin snooze.
• The mobile app shows Awedesk in the app’s language, even when WordPress has no language pack for it.
• E-mails are written entirely in the site’s language, whoever triggers them.
• Dates and times are translated without a WordPress language pack.
• Regional languages (e.g. de_CH, es_MX, pt_PT) fall back to the nearest shipped translation.
• A site’s own partial translation in wp-content/languages/plugins replaces only the strings it has; the rest come from Awedesk’s own translation instead of turning English.
• Marking a ticket as spam remembers what it changed, so it can be undone, and no longer shows a success popup afterwards.
• Repeated failed logins from the mobile app are throttled.
• Removed the unused “Needs attention” flag and the dashboard’s “Overdue” figures that depended on it.

Fixes

• Security: customers can only reach their own tickets, messages, private notes and attachments; actions are always attributed to the logged-in user; ticket queries are fully parameterised; visitors can no longer change tickets.
• Security: REST requests are always checked against the user WordPress authenticated, so a crafted link can no longer act with a logged-in admin’s or manager’s rights.
• Security: managers can no longer grant the admin or manager role, or change or remove admins and managers.
• Security: only an administrator can reset the e-mail templates, and ticket preferences (spam marks, locks) can no longer be wiped from a link.
• Security: only managers and admins can empty the trash.
• Security: the agents list is staff-only, and customers see only basic department details.
• Security: values from licensing and store data are escaped in the staff ticket sidebar.
• Security: e-mail piping no longer writes user details to the PHP error log.
• Agents only see tickets from their departments in ticket lists, counts, direct links and assignment.
• Customers can no longer close or reopen tickets through the app when the settings forbid it.
• Guest accounts are only created when guest tickets are enabled.
• Close and reopen e-mails respect the recipient’s e-mail preferences.
• Spam marks are no longer cut short and lost on sites first installed before 1.9.3.
• Fatal error on the Better Messages 3 settings screen, caused by a helper being re-declared when another plugin re-ran wp_head.
• Agent-only system messages are no longer shown to the customer.
• The license expiry date is no longer rendered as today’s date.
• Plugin updates are detected from cron and every dashboard visit, without a wordpress.org request on each Plugins screen load.
• Mobile push tokens record their platform, so de-registering a device works.
• Logging out of the mobile app removes only that phone’s push notifications (requires app 3.1.0).
• The schema self-heal no longer runs dbDelta() on every request.
• The Awecommerce and WooCommerce integrations no longer rebuild the page cache on every request.
• Messages with more than 10 links no longer have some links replaced by others.
• A confirmation dialog no longer stays unclickable after “Mark as spam” is cancelled, and Spam Quarantine’s Delete stays available after another action.
• Links inside messages keep their underline.
• Fresh installs use the green Awedesk accent color.
• Assorted styling fixes for popular WordPress themes across the ticket view, navbar, sidebar and form inputs.

Awedesk 1.9.3

Jun 8, 2026

New

• Support history widget
• Bulk actions on ticket list
• SPAM protection
• Dashboard with statistics
• GDPR compliance
• Predefined replies
• All sidebar widgets should be collapsible on desktop

Improvements

• Sidebar layout improvements – Phase 1
• EDD Integration extended to software licensing and recurring payments addons to show license upgrade paths, cost and recurring details
• Automatically detect URLs while writing a reply
• Generate system inline messages, when notes are updated.
• Chatbox improvement – add a setting to change the chatbox color/theme
• Chatbox visibility
• Notes layout
• Admin Labels are different than on frontend
• Improve sidebar reloading on data change
• Remove hexagon checkbox button styling
• Allow agents to edit ticket subject
• Improved colors in backend
• Chatbot – improve AI context using KB articles and FAQ entries
• Chatbox – improve ticket subject from automatic ticket creation via chatbot

Fixes

• Remove legacy user panel in ticket view

Awedesk 1.9.0

Aug 4, 2025

New

• Rich text editor in ticket submission form
• “Saved” indicator in ticket listings
• Search tickets by exact ID

Improvements

• Rich text rendering improvements (code, block, pre, quote)
• Reorganize the single ticket toolbar
• PHP 8 compatibility improvements
• Ticket counter in main menu should reflect search results count

Fixes

• PeepSo integration can cause a redirect loop
• Easy Digital Downloads purchase dates are sometimes “false”
• Links containing @ should not be treated as emails

Awedesk 1.8.0

Apr 24, 2025

New

• Rich text editor in replies
• App: push notifications about activity in saved tickets
• Recaptcha support
• “Allow client close” option in tickets
• “Allow client reopen” option in tickets
• Dark theme
• Configurable accent color
• Configurable automatic focus mode
• Ability to link directly to the submission form

Improvements

• Signature editing improvements
• Change “prevent auto-close” to “allow auto-close”

Awedesk 1.7.0

Mar 18, 2025

Improvements

• More ticket information in the “recent tickets” tabs
• Improved styling & layout of the “recent tickets” tabs
• Language improvements

Fixes

• Focus mode button should not have a label on mobile
• Bottom navigation overlaps message box on mobile

Awedesk 1.6.0

Nov 4, 2024

New

• Captcha on forms
• Ticket history / Recently viewed – New navigation with ticket tabs

Improvements

• Improved handling of guest tickets
• Closing an open ticket tab should redirect to the ticket list
• Enhanced ticket status count
• Remove “trashed” from the menu after emptying the trash
• If an agent creates a ticket in a department they don’t have access to, show them the ticket
• Loading indicator in the main Awedesk container
• Preserve query parameters in the URL every time a tab changes

Fixes

• Error when changing department
• Attachment names in email notifications should use ID + extension
• Prevent race condition in ticket listing
• License button remains “Deactivate” after deactivating an expired license
• Pop-ups are barely visible
• When an agent changes their name/email, it removes departments assigned to them

Awedesk 1.5.2

Aug 12, 2024

New

• Let agents edit their signatures in the front-end preferences
• Let admins edit signatures of staff members in Admin > Awedesk > Agents
• Awedesk mobile app now uses application passwords instead of JWT tokens

Improvements

• REST API compatibility with the Awedesk mobile app
• Prevent browsers from auto-filling the search field

Fixes

• Woo integration sometimes failed to redirect properly
• Option to “save” a ticket should always show, even if it’s assigned to me

Awedesk 1.5.1

Jul 31, 2024

New

• The Awedesk app for iOS is out of closed testing

Awedesk 1.5.0

Jul 24, 2024

New

• Our plugin has been rebranded and is now called Awedesk
• Introducing the Awedesk mobile app
• Forward To Department: assign departments to tickets forwarded from specific addresses
• WordPress 6.6 compatibility

Improvements

• Config panel reorganization

Awedesk 1.4.0

May 14, 2024

New

• Slack integration
• Agents can now “save” tickets in their own “favorites/bookmarked” list
• Experimental multisite compatibility

Improvements

• User preferences screen UI & UX

Fixes

• WooCommerce integration redirect issues
• Prevent browser auto-fill filling irrelevant data to the search field
• Prevent preferences page from flickering in and out of view on initial page load

Awedesk 1.3.7

May 14, 2024

New

• Client preferences panel
• Clients can now unsubscribe from emails
• Cron job to delete old attachments

Improvements

• WordFence compatibility
• Toolbar layout & button improvements
• Performance improvements (database indexes)

Awedesk 1.3.6

Mar 14, 2024

New

• Pages, Posts and CPT suggestions when creating a Ticket

Improvements

• UI & UX improvements in single Ticket view
• UI & UX improvements in new Ticket form

Awedesk 1.3.5

Mar 4, 2024

New

• Login screen: let admin enable/disable the “continue as guest” flow
• Login screen: let admin enable/disable the “forgot password” link
• Login screen: let admin enable/disable the “register” link

Improvements

• Performance: database table indexes added to Tickets

Fixes

• Attachments: some unusual file extensions are ignored when downloading

Awedesk 1.3.4

Feb 27, 2024

Improvements

• Private Note: indicate whether content was added without the need to open the Note
• On Behalf: “create accounts” setting should never be higher than the main roles selector
• WordPress “displayname” handling
• Session timeouts in REST API calls
• General UI/UX & language improvements

Fixes

• EDD: Client Ticket list not working properly when opening from the EDD backend link

Awedesk 1.3.3

Feb 14, 2024

New

• Button to easily trash a Ticket
• Button to easily empty trash
• Cron job to empty trash automatically
• Forgot password link on login screen

Improvements

• Better handling of trashed Tickets count and trashed tab visibility
• Replace all pop-up alerts with a custom pop-up
• Custom pop-up now has a contrast background
• Clicking anywhere outside a custom pop-up is considered a “cancel” action

Awedesk 1.3.2

Feb 5, 2024

New

• On Behalf: option to create a client account if an email is searched and not found
• On Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
• On Behalf: client creation can now be disabled globally or limited to specific Awedesk roles

Improvements

• On Behalf: tickets created by Staff now display the opening Agent name
• On Behalf: better rendering of search results
• Deactivate “submit” button if “new ticket” form is not complete
• LoginPress compatibility

Awedesk 1.3.1

Jan 23, 2024

New

• Agents now have the ability to open tickets “on behalf” of existing clients

Awedesk 1.3.0

Jan 22, 2024

New

• Login with username
• Agent-only department

Improvements

• Private note now expands when anywhere in the top bar is clicked
• Missing translation strings
• PHP 8.3 compatibility
• Hide Private Notes configuration if the master switch is disabled

Fixes

• Prevent previous ticket from displaying for a split second when loading a new one
• Replying to a new, unassigned ticket does not trigger client notification
• “Clear” button out of position when private note contains long lines with no spaces

Awedesk 1.2.0

Nov 21, 2023

New

• WooCommerce profile integration: show client’s own tickets in their Woo profile
• WooCommerce ticket integration: show client’s purchases to agents in ticket view

Improvements

• Private note is now collapsed by default
• Private note colors are now more neutral
• Private note now handles long links better
• Private note now has a “clear” button
• Add “are you sure” check when changing ticket status to “closed”
• Better validation logic when adding agents

Fixes

• Signature duplicates itself when changing assignee and replying

Awedesk 1.1.0

Oct 25, 2023

New

• Private Client Note – a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
• Staff Notes – Staff members can now leave notes on Clients and Tickets, visible only to Staff.

Improvements

• Reply notification emails now expand the thread and scroll directly to a specific message
• Shortcut icon for plugin configuration for site administrators

Fixes

• Block preview in block editor

Awedesk 1.0.6

Oct 3, 2023

New

• Loading indicator for ticket replies

Improvements

• Departments can now be reordered
• Add ticket number to title, browser tab title, and sidebar ticket list
• If an agent replies to an unassigned ticket, assign it to them
• Update the browser tab title while/after adding a new ticket

Awedesk 1.0.5

Sep 21, 2023

New

• Agent Signatures
• Email notifications now contain a list of attachments added to a ticket/reply
• The browser tab title now reflects the view (ticket list name or ticket title)
• Email Piping: ability to pick a default department for new tickets imported from email

Improvements

• “All Open” is now sorted by status by default
• Ticket sidebar: added shortcuts to Client’s Tickets
• Ticket sidebar: improved sorting of recent Tickets
• Text formatting and email import improvements
• Relative dates under one hour are now rounded to five minute increments
• Added tooltips with absolute dates
• Configuration: added a warning about unsaved changes when navigating away from a config tab

Fixes

• EDD: & symbol renders wrong in product names

Awedesk 1.0.4

Sep 12, 2023

New

• Improved rich text (HTML) handling and autolinking
• Client data section is now a link to wp-admin user editor
• Added a “Client Tickets” link to wp-admin EDD user area
• Added a “load all and jump to bottom” button to help load tickets with many replies

Improvements

• Email Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
• Linebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
• Use “last reply” timestamp instead of “last update”
• Max message length should not be less than 100 characters
• New ticket “last reply” should default to the Client/author
• Ensure custom roles have customer-level access to tickets
• Email Piping: make sure all config is saved when “check” is clicked

Fixes

• EDD: if the Client has no EDD profile, do not show the EDD link
• Wrong colspan in “no tickets” template

Awedesk 1.0.3

Sep 1, 2023

New

• Request user confirmation before closing/reopening a ticket
• Request user confirmation before navigating away from unsaved reply

Improvements

• More intuitive cancel/submit button positions
• Better sorting of all Client tickets in the sidebar
• Exclude managers and agents from attachment size/count limits
• Unify email notifications templates
• EDD – add links to URLs assigned to Licenses
• EDD – better total calculations
• EDD – add a link to EDD profile from ticket view

Fixes

• Attachment button interferes with reply button in Safari
• Reopened ticket must be “pending” if last reply was by Client and “answered” if last reply was by agent

Awedesk 1.0.2

Aug 24, 2023

New

• Warn user before navigating away from unsaved changes

Improvements

• Middle-click and right-click should work on all UI elements to open things in new tabs
• More informative “auto-close” cron configuration label
• Links in ticket body should always open in new tab
• Ticket status should stay “new” if Client replies and there are no agent replies
• Ensure auto-close mechanic applies to tickets set manually to “answered” state
• Separate purchases from licenses in the EDD box

Fixes

• Automatic updates

Awedesk 1.0.1

Aug 17, 2023

Improvements

• Add Client-facing feedback about allowed attachment sizes and types
• Allow setting admins as default assignees for departments
• “Mine” agent view should show all tickets that are not trashed or closed
• Link highlighting
• Display emails when searching for users in agent management screen
• Track timestamps of last reply (Agent & Client) for future sorting implementation
• Better feedback when setting up IMAP connection in email piping

Fixes

• Ticket status should auto-change only on reply, not any other action
• Changing departments should not reassign tickets if the existing assignee has access to the new department
• Attachment button disappears after visiting a closed ticket

Awedesk 1.0.0

Aug 14, 2023

New

• Hello World!