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17

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Frontend – Agents

11

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Frontend – Clients

5

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Frontend

4

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Awedesk
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Frontend – Agents

Frontend – Agents

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

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