Features

Pricing
Contact

Configuration

17

Installation & initial setup
License
General
Departments
Agents
Signatures
Attachments
On behalf
Notes
Emails
Mailqueue
Email Piping
Performance
Mobile App
Integrations
Cron
Debugging

Frontend – Agents

11

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

Frontend – Clients

5

Tickets list and sorting options
Sending tickets as a registered user
Sending tickets as a guest
Sending tickets by email
Single ticket view and options

Frontend

4

User preferences
Attachments
Focus mode
Private ticket notes

Awedesk
Documentation
Frontend – Agents

Frontend – Agents

Changing status, agent, or department
Client info
Creating a ticket on behalf of the client
Deleting tickets
Filtering by Author / Agent
Prevent auto close
Saved Tickets
Signatures
Staff notes
Tickets lists and sorting
Writing a reply by the other agent and taking over a ticket

Stay in Touch

Subscribe to our Newsletter, & we’ll send you
the latest news from Awedesk.

Awedesk Newsletter

See Privacy Policy for how we handle your data.

Product

Features
Pricing
Mobile App
Changelog

Solution

Small Business
Medium Business
Enterprise

Resources

Blog
Documentation
Brand Manual

Support

Account dashboard
Contact us

Policies

Fair Usage Policy
Refund Policy
Privacy Policy
License Agreement

© Copyright 2024

· All rights reserved.

Facebook
Instagram
Twitter
YouTube