Awedesk

Customer Service Solution You Deserve

Configuration

Installation & initial setup
License
General
Departments
Agents
Signatures
Attachments
On behalf
Notes
Emails
Mailqueue
Email Piping
Performance
Mobile App
Integrations
Cron
Debugging

Frontend - Agents

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

Frontend - Clients

Tickets list and sorting options
Sending tickets as a registered user
Sending tickets as a guest
Sending tickets by email
Single ticket view and options

Frontend

User preferences
Attachments
Focus mode
Private ticket notes

View Categories

Awedesk
Documentation
Frontend - Agents

Frontend - Agents

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

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