Features
Demo
Solution
Resources
Pricing
Contact

Configuration

17

Agents
Attachments
Cron
Debugging
Departments
Email Piping
Emails
General
Installation & initial setup
Integrations
License
Mailqueue
Mobile App
Notes
On behalf
Performance
Signatures

Frontend – Agents

11

Changing status, agent, or department
Client info
Creating a ticket on behalf of the client
Deleting tickets
Filtering by Author / Agent
Prevent auto close
Saved Tickets
Signatures
Staff notes
Tickets lists and sorting
Writing a reply by the other agent and taking over a ticket

Frontend – Clients

5

Sending tickets as a guest
Sending tickets as a registered user
Sending tickets by email
Single ticket view and options
Tickets list and sorting options

Frontend

4

Attachments
Focus mode
Private ticket notes
User preferences

Awedesk
Documentation
Frontend – Agents

Frontend – Agents

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

Stay in Touch

Subscribe to our Newsletter, & we’ll send you
the latest news from Awedesk.

Awedesk Newsletter

See Privacy Policy for how we handle your data.

Our Other Projects:

PeepSo.comSocial Networking and Community Plugin for WordPress
SwipeWP.comOnline Dating Plugin for WordPress – Swipe for love.

Product

Features
Pricing
Mobile App
Demo
Changelog

Solution

Small Business
Medium Business
Enterprise

Resources

Blog
Documentation
Brand Manual

Support

Account dashboard
Contact us

Policies

Fair Usage Policy
Refund Policy
Privacy Policy
License Agreement

© Copyright 2026

· All rights reserved.

Facebook
Instagram
Twitter
YouTube