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Awedesk
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Awedesk Cloud
Single ticket view and options
Tickets lists and sorting
Writing a reply by the other agent and taking over a ticket
Client info
Changing status, agent, or department
Filtering by Author / Agent
Departments
Agents
Debugging
Performance
Attachments
Integrations
Email Piping
Emails
General
Sending tickets as a guest
Deleting tickets
On behalf
Creating a ticket on behalf of the client
Private ticket notes
Notes
Staff notes
Attachments
Signatures
Signatures
Tickets list and sorting options
Focus mode
Sending tickets by email
Sending tickets as a registered user
Saved Tickets