Awedesk Cloud
- Single ticket view and options
- Tickets lists and sorting
- Writing a reply by the other agent and taking over a ticket
- Client info
- Changing status, agent, or department
- Filtering by Author / Agent
- Departments
- Agents
- Debugging
- Performance
- Attachments
- Integrations
- Email Piping
- Emails
- General
- Sending tickets as a guest
- Deleting tickets
- On behalf
- Creating a ticket on behalf of the client
- Private ticket notes
- Notes
- Staff notes
- Attachments
- Signatures
- Signatures
- Tickets list and sorting options
- Focus mode
- Sending tickets by email
- Sending tickets as a registered user
- Saved Tickets