Changelog
Awedesk 1.5.2
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Aug 12, 2024
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NewLet agents edit their signatures in the front-end preferences
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NewLet admins edit signatures of staff members in Admin > Awedesk > Agents
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NewAwedesk mobile app now uses application passwords instead of JWT tokens
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ImprovementREST API compatibility with the Awedesk mobile app
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ImprovementPrevent browsers from auto-filling the search field
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FixWoo integration sometimes failed to redirect properly
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FixOption to “save” a ticket should always show, even if it’s assigned to me
Awedesk 1.5.1
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Jul 31, 2024
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NewThe Awedesk app for iOS is out of closed testing
Awedesk 1.5.0
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Jul 24, 2024
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NewOur plugin has been rebranded and is now called Awedesk
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NewIntroducing the Awedesk mobile app
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NewForward To Department: assign departments to tickets forwarded from specific addresses
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NewWordPress 6.6 compatibility
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ImprovementConfig panel reorganization
Awedesk 1.4.0
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May 14, 2024
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NewSlack integration
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NewAgents can now “save” tickets in their own “vavorites/bookmarked” list
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NewExperimental multisite compatibility
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ImprovementUser preferences screen UI & UX
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FixWooCommerce integration redirect issues
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FixPrevent browser auto-fill filling irrelevant data to the search field
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FixPrevent preferences page from flickering in and out of view on initial page load
Awedesk 1.3.7
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May 14, 2024
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NewClient preferences panel
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NewClients can now unsubscribe from emails
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NewCron job to delete old attachments
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ImprovementWordFence compatibility
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ImprovementToolbar layout & button improvements
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ImprovementPerformance improvements (database indexes)
Awedesk 1.3.6
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Mar 14, 2024
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NewPages, Posts and CPT suggestions when creating a Ticket
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ImprovementUI & UX improvements in single Ticket view
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ImprovementUI & UX improvements in new Ticket form
Awedesk 1.3.5
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Mar 4, 2024
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NewLogin screen: let admin enable/disable the “continue as guest” flow
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NewLogin screen: let admin enable/disable the “forgot password” link
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NewLogin screen: let admin enable/disable the “register” link
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ImprovementPerformance: database table indexes added to Tickets
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FixAttachments: some unusual file extensions are ignored when downloading
Awedesk 1.3.4
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Feb 27, 2024
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ImprovementPrivate Note: indicate whether content was added without the need to open the Note
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ImprovementOn Behalf: “create accounts” setting should never be higher than the main roles selector
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ImprovementWordPress “displayname” handling
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ImprovementSession timeouts in REST API calls
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ImprovementGeneral UI/UX & language improvements
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FixEDD: Client Ticket list not working properly when opening from the EDD backend link
Awedesk 1.3.3
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Feb 14, 2024
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NewButton to easily trash a Ticket
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NewButton to easily empty trash
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NewCron job to empty trash automatically
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NewForgot password link on login screen
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ImprovementBetter handling of trashed Tickets count and trashed tab visibility
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ImprovementReplace all pop-up alerts with a custom pop-up
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ImprovementCustom pop-up now has a contrast background
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ImprovementClicking anywhere outside a custom pop-up is considered a “cancel” action
Awedesk 1.3.2
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Feb 5, 2024
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NewOn Behalf: option to create a client account if an email is searched and not found
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NewOn Behalf: the entire feature can now be disabled globally or limited to specific Awedesk roles
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NewOn Behalf: client creation can now be disabled globally or limited to specific Awedesk roles
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ImprovementOn Behalf: tickets created by Staff now display the opening Agent name
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ImprovementOn Behalf: better rendering of search results
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ImprovementDeactivate “submit” button if “new ticket” form is not complete
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ImprovementLoginPress compatibility
Awedesk 1.3.1
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Jan 23, 2024
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NewAgents now have the ability to open tickets “on behalf” of existing clients
Awedesk 1.3.0
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Jan 22, 2024
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NewLogin with username
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NewAgent-only department
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ImprovementPrivate not now expands when anywhere in the top bar is clicked
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ImprovementMissing translation strings
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ImprovementPHP 8.3 compatibility
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ImprovementHide Private Notes configuration if the master switch is disabled
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FixPrevent previous ticket from displaying for a split second when loading a new one
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FixReplying to a new, unassigned ticket does not trigger client notification
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Fix“Clear” button out of position when private note contains long lines with no spaces
Awedesk 1.2.0
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Nov 21, 2023
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NewWooCommerce profile integration: show client’s own tickets in their Woo profile
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NewWooCommerce ticket integration: show client’s purchases to agents in ticket view
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ImprovementPrivate note is now collapsed by default
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ImprovementPrivate note colors are now more neutral
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ImprovementPrivate note now handles long links better
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ImprovementPrivate note now has a “clear” button
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ImprovementAdd “are you sure” check when changing ticket status to “closed”
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ImprovementBetter validation logic when adding agents
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FixSignature duplicates itself when changing assignee and replying
Awedesk 1.1.0
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Oct 25, 2023
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NewPrivate Client Note – a Ticket field for sensitive information such as passwords that gets deleted after the ticket is closed.
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NewStaff Notes – Staff members can now leave notes on Clients and Tickets, visible only to Staff.
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ImprovementReply notification emails now expand the thread and scroll directly to a specific message
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ImprovementShortcut icon for plugin configuration for site administrators
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FixBlock preview in block editor
Awedesk 1.0.6
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Oct 3, 2023
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NewLoading indicator for ticket replies
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ImprovementDepartments can now be reordered
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ImprovementAdd ticket number to title, browser tab title, and sidebar ticket list
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ImprovementIf an agent replies to an unassigned ticket, assign it to them
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ImprovementUpdate the browser tab title while/after adding a new ticket
Awedesk 1.0.5
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Sep 21, 2023
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NewAgent Signatures
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NewEmail notifications now contain a list of attachments added to a ticket/reply
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NewThe browser tab title now reflects the view (ticket list name or ticket title)
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NewEmail Piping: ability to pick a default department for new tickets imported from email
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Improvement“All Open” is now sorted by status by default
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ImprovementTicket sidebar: added shortcuts to Client’s Tickets
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ImprovementTicket sidebar: improved sorting of recent Tickets
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ImprovementText formatting and email import improvements
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ImprovementRelative dates under one hour are now rounded to five minute increments
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ImprovementAdded tooltips with absolute dates
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ImprovementConfiguration: added a warning about unsaved changes when navigating away from a config tab
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FixEDD: & symbol renders wrong in product names
Awedesk 1.0.4
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Sep 12, 2023
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NewImproved rich text (HTML) handling and autolinking
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NewClient data section is now a link to wp-admin user editor
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NewAdded a “Client Tickets” link to wp-admin EDD user area
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NewAdded a “load all and jump to bottom” button to help load tickets with many replies
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ImprovementEmail Piping: removed preferred format setting (HTML/text). Instead HTML is prioritized automatically.
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ImprovementLinebreak / whitespace handling on copy-paste from MS Word / Apple Pages & importing HTML from emails
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ImprovementUse “last reply” timestamp instead of “last update”
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ImprovementMax message length should not be less than 100 characters
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ImprovementNew ticket “last reply” should default to the Client/author
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ImprovementEnsure custom roles have customer-level access to tickets
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ImprovementEmail Piping: make sure all config is saved when “check” is clicked
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FixEDD: if the Client has no EDD profile, do not show the EDD link
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FixWrong colspan in “no tickets” template
Awedesk 1.0.3
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Sep 1, 2023
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NewRequest user confirmation before closing/reopening a ticket
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NewRequest user confirmation before navigating away from unsaved reply
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ImprovementMore intuitive cancel/submit button positions
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ImprovementBetter sorting of all Client tickets in the sidebar
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ImprovementExclude managers and agents from attachment size/count limits
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ImprovementUnify email notifications templates
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ImprovementEDD – add links to URLs assigned to Licenses
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ImprovementEDD – better total calculations
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ImprovementEDD – add a link to EDD profile from ticket view
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FixAttachment button interferes with reply button in Safari
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FixReopened ticket must be “pending” if last reply was by Client and “answered” if last reply was by agent
Awedesk 1.0.2
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Aug 24, 2023
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NewWarn user before navigating away from unsaved changes
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ImprovementMiddle-click and right-click shoukd work on all UI elements to open things in new tabs
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ImprovementMore informative “auto-close” cron configuration label
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ImprovementLinks in ticket body should always open in new tab
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ImprovementTicket status should stay “new” if Client replies and there are no agent replies
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ImprovementEnsure auto-close mechanic applies to tickets set manually to “answered” state
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ImprovementSeparate purchases from licenses in the EDD box
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FixAutomatic updates
Awedesk 1.0.1
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Aug 17, 2023
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ImprovementAdd Client-facing feedback about allowed attachment sizes and types
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ImprovementAllow setting admins as default assignees for departments
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Improvement“Mine” agent view should show all tickets that are not trashed or closed
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ImprovementLink highlighting
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ImprovementDisplay emails when searching for users in agent management screen
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ImprovementTrack timestamps of last reply (Agent & Client) for future sorting implementation
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ImprovementBetter feedback when setting up IMAP connection in email piping
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FixTicket status should auto-change only on reply, not any other action
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FixChanging departments should not reassign tickets if the existing assignee has access to the new department
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FixAttachment button disappears after visiting a closed ticket
Awedesk 1.0.0
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Aug 14, 2023
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NewHello World!