Awedesk, Inc. (“Awedesk,” “we,” “us,” or “our”), the entity behind Awedesk.com, is committed to protecting the privacy of our clients and their clients’ information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information through our software as a service (SaaS) offerings and any associated services (collectively, the “Services”).
1. Information Collection
Information You Provide: We collect information that our clients provide directly to us, including, but not limited to, contact information, billing details, and any other information related to the provision of our Services.
Information from Clients’ Clients: We also collect information on behalf of our clients about their clients. This information is governed by our clients’ privacy policies, and Awedesk acts as a processor on their behalf.
Automatically Collected Information: We automatically collect certain information when you use our Services, including IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, duration of visits, and pages viewed.
2. Use of Information
Providing Services: We use the information we collect to operate, maintain, and provide the features and functionality of our Services.
Improvements: The information collected helps us improve and personalize our Services, including support and development activities.
Communications: We may use the information to communicate with you about your account, system updates, or informational and marketing materials, subject to your consent where required by law.
Compliance and Protection: We may use information to comply with applicable laws, regulations, and legal processes, or to protect the rights, property, or safety of Awedesk, our users, or others.
Newsletter: By signing up for our services, your email address will be added to our newsletter mailing list. By signing up, you agree that the information you provide will be transferred to Elastic Email for processing in accordance with their Terms of Use and Privacy Policy. Newsletter and communication from Awedesk are only between You and Awedesk, never between your clients and Awedesk.
3. Sharing and Disclosure
Service Providers: We engage service providers to perform functions and provide services to us, subject to strict data protection terms.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, information may be transferred among Awedesk, Awedesk, Inc., or the acquiring company.
4. Data Retention
We retain personal information only for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
5. Data Deletion
Awedesk is committed to respecting our clients’ privacy and data ownership rights. We adhere to a clear data retention and deletion policy that ensures clients’ data is deleted upon their request or following the termination of their subscription due to non-payment. However, certain pieces of information may be retained if we are legally required to do so, including data necessary for compliance with legal obligations, resolution of disputes, and enforcement of our agreements. Outside of these legal requirements, Awedesk takes proactive steps to permanently erase client data from our systems to uphold our commitment to data privacy and security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or transfer your data, as well as the right to restrict or object to certain processing of your data.
7. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
8. International Transfers
Awedesk is based in Delaware, United States of America, and the information we collect is governed by United States law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the United States and other countries.
9. Limitation of Liability
Awedesk provides its Services “as is” without any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. While we prioritize the reliability and security of our Services, we cannot guarantee that the Service will be uninterrupted or error-free. Consequently, Awedesk shall not be held liable for any loss of data, Service interruptions, or any financial losses that clients may experience as a result of using our Services. Clients acknowledge and agree that the use of Awedesk’s Services is at their sole risk, and the entire risk as to satisfactory quality, performance, accuracy, and effort is with the client.
10. Changes to this Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the bottom of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
Contact Us. If you have any questions about this Privacy Policy, please contact us.