Improved automation for statuses and assignees, better UI for attachments.
What’s new?
We added information about limits regarding the attachment sizes and types to the user interface. This way clients know what kinds and sizes of files they can use.
Administrators can now be set as default assignees in departments. Previously this was possible only for agents.
We improved the automation logic to make sure the ticket status changes itself only when a new reply is added. In the same spirit, the ticket assignee will no longer automatically change when changing a department, unless there is no assignee or the existing assignee does not have access to the new department.
We also started tracking reply times of agents and clients, to implement better sorting soon.
Read more
- Changelog – a complete list of changes.
- Documentation – learn all the features, options & configuration.
- Contact us – any questions or suggestions? We are happy to help!
