Basic implementation of the “On Behalf” feature, with more to come soon.
What’s new?
Staff can now open tickets for Clients
When creating a ticket, any Staff member (agent, manager, administrator) can now click the “client” field to change the Client the Ticket is being opened for.
This feature is enabled by default and has no configuration at the moment. We will shortly add the ability to limit it to specific roles and/or disable it completely.
Read more
- Changelog – a complete list of changes.
- Documentation – learn all the features, options & configuration.
- Contact us – any questions or suggestions? We are happy to help!
