The Awedesk mobile app is here! Introducing Forward To Department.
What’s new?
Native Mobile App
The Awedesk mobile app has been released for the Apple App Store (iPhone and iPad), with an Android version coming soon. Experience the power of customer support in the palm of your hand – no matter where you are, you can stay connected and manage your support tickets directly from your device.
Forward To Department
You can now set up multiple inboxes and have them forward mail to your primary support inbox. You can then configure Awedesk to assign tickets imported from these forwarded email to your departments.
For example, let’s say you have a primary inbox support@example.com set up in Email Piping. And you have another email: billing@example.com – set up to forward to support@example.com
Now you can configure Awedesk to assign emails forwarded from billing@example.com to your Billing department.
Other improvements
This release ensures WordPress 6.6 compatibility.
Read more
- Changelog – a complete list of changes.
- Documentation – learn all the features, options & configuration.
- Contact us – any questions or suggestions? We are happy to help!
