Awedesk 1.8.0 is out, introducing Rich Text Editor in Replies and Awedesk App push notifications (requires in-app purchase).
Rich Text Editor
Rich text editing is now gradually rolling out to Awedesk, starting with the Reply screen. It supports essential formatting options like bold, italic, underline, lists, and links. In the near future, we’ll expand the Rich Text Editor to other areas, including ticket composing and signature editing.
This update greatly enhances the experience for both agents and clients, offering a familiar, intuitive interface for replies and making it easier to format and organize text effortlessly.
Mobile App
We are gradually rolling out a premium subscription for the Awedesk app. In the free version, users will be limited to one workspace at a time and will not receive push notifications. A $4.99/month or $49.99/year in-app subscription will unlock support for multiple workspaces and enable push notifications.
This change has currently been rolled out only to iOS. The Android app is expected to adopt the same model in the coming months. Until then, the Android app will continue to operate without these limitations.
