Author: Matt Jaworski

Brand new rich text handling, improved email piping, and link detection. What’s new? Rich text (HTML) handling In preparation for agent signatures and rich text editor, we improved the way Awedesk parses message text. This applies to both the messages added via the editor and imported via Email Piping. Awedesk will now accept the most…

Easy Digital Downloads integration improvements. Unified email templates & more intuitive UI. What’s new? Easy Digital Downloads Domains assigned to client licenses are now clickable (requires EDD Software Licensing). We improved the math around order values and lifetime client purchase value. The ticket view now features a link to the backend user EDD profile –…

Multiple improvements to link handling. General usability impovements. What’s new? In this release, we focused a lot on how links work everywhere in Awedesk. First of all, we ensured that every link can be right-clicked or middle-clicked to be opened in a new tab. This is especially important to agents who like to open things…

Improved automation for statuses and assignees, better UI for attachments. What’s new? We added information about limits regarding the attachment sizes and types to the user interface. This way clients know what kinds and sizes of files they can use. Administrators can now be set as default assignees in departments. Previously this was possible only…