WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce…

Introducing new ways to securely and/or secretly share information between your Staff members and Staff members and Clients. What’s new? Private Ticket Note The Private…

Reordering departments, better flow automation & minor interface improvements. What’s new? Reordering departments Administrators can now drag-and-drop departments to change the order. The top-most department…

Introducing agent signatures, attachment information in email notifications, and many usability improvements. What’s new? Agent signatures Signatures are now available in Awedesk! Administrators can enable…

Brand new rich text handling, improved email piping, and link detection. What’s new? Rich text (HTML) handling In preparation for agent signatures and rich text…

Easy Digital Downloads integration improvements. Unified email templates & more intuitive UI. What’s new? Easy Digital Downloads Domains assigned to client licenses are now clickable…

Multiple improvements to link handling. General usability impovements. What’s new? In this release, we focused a lot on how links work everywhere in Awedesk. First…

Improved automation for statuses and assignees, better UI for attachments. What’s new? We added information about limits regarding the attachment sizes and types to the…