• Add New Agent

You can add a new agent by choosing from All Users (enter the keyword to search) and then, assign the Agent or  Manager role below.
For agents, you need to select the required departments.
For managers, all existing departments will be added automatically.

• Agents List

This is a list of all agents, their assigned roles, and departments.

• Modifying access and permissions

Admin can remove agents and managers. In order to change the role or modify departments for agents or managers, the admin needs to edit them. If you hover the cursor over their names, the “Edit” and “Remove” options will appear, as below:

“Edit” will display the available options as shown below:

Please also check this short video on how to add an agent:

And you can find out more in this video tutorial: