New Release: Awedesk 1.6.0

Awedesk 1.6.0 just got released. It’s the most exciting release we’ve had so far.

We’re thrilled to announce the release of a major Awedesk update that will redefine how your team handles customer support! Say hello to the tabulated view – a feature designed to supercharge your agents’ workflow by bringing unmatched flexibility to desktop ticket management.

Until now, agents could access ticket history exclusively through the mobile app. But with this latest upgrade, ticket history is now at your agents’ fingertips on desktop – right where they need it most! This enhancement opens up a whole new level of productivity, enabling your agents to have multiple tickets open simultaneously and effortlessly switch between them in just a click.

Imagine a client with multiple inquiries – now, your agents can seamlessly jump between tickets, keeping the conversation smooth, organized, and responsive. The new tabulated view makes handling multiple tickets from the same client faster and easier than ever before, ensuring that no detail slips through the cracks.

With this powerful feature, Awedesk transforms into a true multi-tasking powerhouse. Say goodbye to endless back-and-forth between tickets, and hello to a streamlined, efficient support experience. This update is all about empowering your team to deliver world-class support with speed, accuracy, and ease.

The future of seamless support is here. Ready to take your support game to the next level? Update Awedesk today and experience the difference!

Other improvements and fixes affect general usability and experience with Awedesk for both clients and agents. For more details, please see the changelog.

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