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Front-end signature editing, mobile app custom tab order & new…
The Awedesk mobile app is here! Introducing Forward To Department.…
Slack integration, saved tickets, mobile app beta and more. What’s…
In the fast-paced world of customer service, businesses are constantly on the lookout for innovative solutions that streamline support processes and enhance customer satisfaction. Enter…
In the ever-evolving landscape of customer support software, a new player has emerged to redefine how businesses manage their customer interactions. Awedesk, with its innovative…
A Path to Deeper Connections and Enhanced Resolutions. In the dynamic landscape of customer service, empathy emerges not merely as a soft skill but as…
Tracing the Transformation from Traditional Support Desks to Omnichannel Experiences. Customer service has undergone a remarkable transformation over the years, evolving from simple, direct interactions…
Effective scheduling of customer support agents is pivotal in delivering exceptional service and maintaining operational efficiency. A well-thought-out scheduling strategy not only ensures that customer…
Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The…
Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket,…
Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now…
WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce…