Awedesk Blog
Keep an eye out for exclusive sales and promotions that can help you maximize your investment. We also share essential news, industry trends, and insightful tips to help you get the most out of our software.
Latest posts
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How Awedesk Helps WordPress Businesses Manage Support in One Place
Customer support becomes harder to manage when conversations are spread…
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How to Organize Support Conversations for a Growing Website
Support becomes significantly harder to manage once a website starts…
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Shared Inbox vs Ticketing System: Which Is Better for WordPress Customer Support?
A shared inbox looks simple at first. Everyone can open…
All posts
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Why WordPress Site Owners Need a Proper Ticketing System
If you run a WordPress website, support often starts small. A few contact form submissions arrive each week. A couple of customer emails need follow-up.…
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Best Way to Manage Customer Support Inside WordPress
Customer support often starts in a simple way. A contact form sends emails to your inbox, you reply manually, and everything seems manageable. Then the…
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How to Add a Help Desk to WordPress Without Complicating Your Site
If your website is growing, support requests usually grow with it. What starts as a few contact form emails can quickly turn into a messy…
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New Release: Awedesk 1.9.1
Organize your tickets and clients better with custom Labels
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New Release: Awedesk 1.9.0
Introducing the Rich Text Editor in the “new ticket” screen and numerous other improvements.
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New Release: Awedesk 1.8.0
Awedesk 1.8.0 is out, introducing Rich Text Editor in Replies, dark mode & configurable colors, new ticket controls and Awedesk App push notifications (requires in-app…
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New Release: Awedesk 1.7.0
Awedesk 1.7.0 is Here – Dark Mode, More Customization, and a Mobile App! We’re excited to announce the release of Awedesk 1.7.0, packed with powerful…
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New Release: Awedesk 1.6.0
Awedesk 1.6.0 just got released. It’s the most exciting release we’ve had so far.
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The Lost Art of Patience in a Hyper-Connected World
In today’s fast-paced world, patience seems to be a virtue that’s quickly fading into obscurity. Once considered a hallmark of wisdom and maturity, patience is…