Awedesk Blog

Keep an eye out for exclusive sales and promotions that can help you maximize your investment. We also share essential news, industry trends, and insightful tips to help you get the most out of our software.

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  • Customer Support with Unified Ticketing

    Customer Support with Unified Ticketing

    In the fast-paced world of customer service, businesses are constantly on the lookout for innovative solutions that streamline support processes and enhance customer satisfaction. Enter…

  • A New Horizon in Customer Support Solutions

    A New Horizon in Customer Support Solutions

    In the ever-evolving landscape of customer support software, a new player has emerged to redefine how businesses manage their customer interactions. Awedesk, with its innovative…

  • Importance of Empathy in Customer Service
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    Importance of Empathy in Customer Service

    A Path to Deeper Connections and Enhanced Resolutions. In the dynamic landscape of customer service, empathy emerges not merely as a soft skill but as…

  • The Evolution of Customer Service

    The Evolution of Customer Service

    Tracing the Transformation from Traditional Support Desks to Omnichannel Experiences. Customer service has undergone a remarkable transformation over the years, evolving from simple, direct interactions…

  • Schedule your representatives effectively

    Schedule your representatives effectively

    Effective scheduling of customer support agents is pivotal in delivering exceptional service and maintaining operational efficiency. A well-thought-out scheduling strategy not only ensures that customer…

  • New Release: Awedesk 1.3.2

    New Release: Awedesk 1.3.2

    Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The…

  • New Release: Awedesk 1.3.1

    New Release: Awedesk 1.3.1

    Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket,…

  • New Release: Awedesk 1.3.0

    New Release: Awedesk 1.3.0

    Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now…

  • New Release: Awedesk 1.2.0

    New Release: Awedesk 1.2.0

    WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce…