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  • Customer Support with Unified Ticketing

    Customer Support with Unified Ticketing

    In the fast-paced world of customer service, businesses are constantly on the lookout for innovative solutions that streamline support processes and enhance customer satisfaction. Enter…

  • A New Horizon in Customer Support Solutions

    A New Horizon in Customer Support Solutions

    In the ever-evolving landscape of customer support software, a new player has emerged to redefine how businesses manage their customer interactions. Awedesk, with its innovative…

  • Importance of Empathy in Customer Service
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    Importance of Empathy in Customer Service

    A Path to Deeper Connections and Enhanced Resolutions. In the dynamic landscape of customer service, empathy emerges not merely as a soft skill but as…

  • The Evolution of Customer Service

    The Evolution of Customer Service

    Tracing the Transformation from Traditional Support Desks to Omnichannel Experiences. Customer service has undergone a remarkable transformation over the years, evolving from simple, direct interactions…

  • Schedule your representatives effectively

    Schedule your representatives effectively

    Effective scheduling of customer support agents is pivotal in delivering exceptional service and maintaining operational efficiency. A well-thought-out scheduling strategy not only ensures that customer…

  • New Release: Awedesk 1.3.2

    New Release: Awedesk 1.3.2

    Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The…

  • New Release: Awedesk 1.3.1

    New Release: Awedesk 1.3.1

    Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket,…

  • New Release: Awedesk 1.3.0

    New Release: Awedesk 1.3.0

    Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now…

  • New Release: Awedesk 1.2.0

    New Release: Awedesk 1.2.0

    WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce…