Awedesk Blog

Keep an eye out for exclusive sales and promotions that can help you maximize your investment. We also share essential news, industry trends, and insightful tips to help you get the most out of our software.

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  • Common Customer Support Mistakes WordPress Businesses Make and How to Fix Them

    Common Customer Support Mistakes WordPress Businesses Make and How to Fix Them

    Customer support is one of the fastest ways to strengthen or weaken a WordPress business. A business can have a strong product, a polished website,…

  • How a WordPress Support Desk Improves Customer Experience

    How a WordPress Support Desk Improves Customer Experience

    Customer experience is shaped by small moments. A delayed reply, a lost message, or a support form that goes nowhere can turn an interested customer…

  • Why WordPress Site Owners Need a Proper Ticketing System

    Why WordPress Site Owners Need a Proper Ticketing System

    If you run a WordPress website, support often starts small. A few contact form submissions arrive each week. A couple of customer emails need follow-up.…

  • Best Way to Manage Customer Support Inside WordPress

    Best Way to Manage Customer Support Inside WordPress

    Customer support often starts in a simple way. A contact form sends emails to your inbox, you reply manually, and everything seems manageable. Then the…

  • How to Add a Help Desk to WordPress Without Complicating Your Site

    How to Add a Help Desk to WordPress Without Complicating Your Site

    If your website is growing, support requests usually grow with it. What starts as a few contact form emails can quickly turn into a messy…

  • New Release: Awedesk 1.9.1

    New Release: Awedesk 1.9.1

    Organize your tickets and clients better with custom Labels

  • New Release: Awedesk 1.9.0

    New Release: Awedesk 1.9.0

    Introducing the Rich Text Editor in the “new ticket” screen and numerous other improvements.

  • New Release: Awedesk 1.8.0

    New Release: Awedesk 1.8.0

    Awedesk 1.8.0 is out, introducing Rich Text Editor in Replies, dark mode & configurable colors, new ticket controls and Awedesk App push notifications (requires in-app…

  • New Release: Awedesk 1.7.0

    New Release: Awedesk 1.7.0

    Awedesk 1.7.0 is Here – Dark Mode, More Customization, and a Mobile App! We’re excited to announce the release of Awedesk 1.7.0, packed with powerful…