Awedesk Blog
Keep an eye out for exclusive sales and promotions that can help you maximize your investment. We also share essential news, industry trends, and insightful tips to help you get the most out of our software.
Latest posts
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The Lost Art of Patience in a Hyper-Connected World
In today’s fast-paced world, patience seems to be a virtue…
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New Release: Awedesk 1.5.2
Front-end signature editing, mobile app custom tab order & new…
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New Release: Awedesk 1.5.0
The Awedesk mobile app is here! Introducing Forward To Department.…
All posts
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New Release: Awedesk 1.3.3
Better Trash process. General interface & usability improvements. What’s new? Trashing & Trashed Tickets We have added a “trash” button next to the status selector,…
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Customer Support with Unified Ticketing
In the fast-paced world of customer service, businesses are constantly on the lookout for innovative solutions that streamline support processes and enhance customer satisfaction. Enter…
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A New Horizon in Customer Support Solutions
In the ever-evolving landscape of customer support software, a new player has emerged to redefine how businesses manage their customer interactions. Awedesk, with its innovative…
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Importance of Empathy in Customer Service
A Path to Deeper Connections and Enhanced Resolutions. In the dynamic landscape of customer service, empathy emerges not merely as a soft skill but as…
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The Evolution of Customer Service
Tracing the Transformation from Traditional Support Desks to Omnichannel Experiences. Customer service has undergone a remarkable transformation over the years, evolving from simple, direct interactions…
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Schedule your representatives effectively
Effective scheduling of customer support agents is pivotal in delivering exceptional service and maintaining operational efficiency. A well-thought-out scheduling strategy not only ensures that customer…
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New Release: Awedesk 1.3.2
Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The…
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New Release: Awedesk 1.3.1
Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket,…
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New Release: Awedesk 1.3.0
Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now…