Awedesk Blog
Keep an eye out for exclusive sales and promotions that can help you maximize your investment. We also share essential news, industry trends, and insightful tips to help you get the most out of our software.
Latest posts
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How Awedesk Helps WordPress Businesses Manage Support in One Place
Customer support becomes harder to manage when conversations are spread…
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How to Organize Support Conversations for a Growing Website
Support becomes significantly harder to manage once a website starts…
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Shared Inbox vs Ticketing System: Which Is Better for WordPress Customer Support?
A shared inbox looks simple at first. Everyone can open…
All posts
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A New Horizon in Customer Support Solutions
In the ever-evolving landscape of customer support software, a new player has emerged to redefine how businesses manage their customer interactions. Awedesk, with its innovative…
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Importance of Empathy in Customer Service
A Path to Deeper Connections and Enhanced Resolutions. In the dynamic landscape of customer service, empathy emerges not merely as a soft skill but as…
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The Evolution of Customer Service
Tracing the Transformation from Traditional Support Desks to Omnichannel Experiences. Customer service has undergone a remarkable transformation over the years, evolving from simple, direct interactions…
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Schedule your representatives effectively
Effective scheduling of customer support agents is pivotal in delivering exceptional service and maintaining operational efficiency. A well-thought-out scheduling strategy not only ensures that customer…
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New Release: Awedesk 1.3.2
Major improvements to the “On Behalf” feature. What’s new? On Behalf: Client creation Creating Clients directly from the “New Ticket” form is now possible. The…
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New Release: Awedesk 1.3.1
Basic implementation of the “On Behalf” feature, with more to come soon. What’s new? Staff can now open tickets for Clients When creating a ticket,…
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New Release: Awedesk 1.3.0
Quality of Life release bringing you a few new features but most importantly improvements and bug fixes. What’s new? Login with username Admin can now…
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New Release: Awedesk 1.2.0
WooCommerce integration brings clients’ tickets into their Woo profiles and an agent-only list of clients’ purchases in the ticket sidebar. What’s new? WooCommerce integration WooCommerce…
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New Release: Awedesk 1.1.0
Introducing new ways to securely and/or secretly share information between your Staff members and Staff members and Clients. What’s new? Private Ticket Note The Private…