Awedesk

Customer Service Solution You Deserve

Configuration

Installation & initial setup
License
General
Departments
Agents
Signatures
Attachments
On behalf
Notes
Emails
Mailqueue
Email Piping
Performance
Mobile App
Integrations
Cron
Debugging

Frontend - Agents

Tickets lists and sorting
Filtering by Author / Agent
Saved Tickets
Creating a ticket on behalf of the client
Writing a reply by the other agent and taking over a ticket
Client info
Prevent auto close
Changing status, agent, or department
Staff notes
Signatures
Deleting tickets

Frontend - Clients

Tickets list and sorting options
Sending tickets as a registered user
Sending tickets as a guest
Sending tickets by email
Single ticket view and options

Frontend

User preferences
Attachments
Focus mode
Private ticket notes

View Categories

Awedesk
Documentation
Frontend

Frontend

User preferences
Attachments
Focus mode
Private ticket notes

Awedesk is proudly powered by WordPress