Hooks Filters And Extension Points

The source scan found 117 Awedesk-specific hook/filter names. Payloads are source-inferred, so inspect the listed source before using a hook for money-moving, privacy, or destructive automation.

Ticket Lifecycle Examples

add_action('alsp_ticket_new', function (int $ticket_id, int $message_id): void {
    $ticket = new ALSP_Model_Ticket($ticket_id);
    $item = $ticket->get_item();

    // Send ticket metadata to a CRM, queue a background job, or tag the customer.
    my_crm_sync_awedesk_ticket($item);
}, 10, 2);

add_action('alsp_ticket_reply', function ($ticket, int $message_id): void {
    $ticket_id = is_object($ticket) && isset($ticket->id) ? (int) $ticket->id : (int) $ticket;
    my_audit_log(sprintf('Reply %d added to ticket %d', $message_id, $ticket_id));
}, 10, 2);

add_action('alsp_ticket_closed', function ($ticket, $actor): void {
    $ticket_id = is_object($ticket) && isset($ticket->id) ? (int) $ticket->id : (int) $ticket;
    my_billing_hold_release_for_ticket($ticket_id);
}, 10, 2);

Frontend Data Example

add_filter('alsp_frontend_data', function (array $data): array {
    if (!is_user_logged_in()) {
        return $data;
    }

    $data['my_company'] = [
        'supportTier' => get_user_meta(get_current_user_id(), 'support_tier', true) ?: 'standard',
    ];

    return $data;
});

Template Injection Example

add_action('alsp_template_insert', function (string $slot): void {
    if ($slot !== 'ticket/sidebar/2') {
        return;
    }

    echo '<section class="my-awedesk-panel">';
    echo esc_html__('Account health checked by CRM.', 'my-extension');
    echo '</section>';
});