Enable Customer Satisfaction Surveys
1. Go to WordPress admin > Awedesk > Settings. 2. Open the Survey area. 3. Turn on satisfaction surveys. 4. Choose whether surveys should be sent for staff-closed tickets. 5. Choose whether surveys should be sent for automatically closed tickets. 6. Set the delay before sending a survey. 7. Set how long survey links remain valid. 8. Choose the rating scale. 9. Decide whether customers can leave comments. 10. Save settings. 11. Close a test ticket and confirm the survey email is queued or scheduled according to your delay setting.
Review Satisfaction Responses
1. Go to WordPress admin > Awedesk > Dashboard to review overall satisfaction activity. 2. Open Survey Responses if that screen is available in your build. 3. Narrow responses by status, rating, or search terms. 4. Open the related ticket when a response needs follow-up. 5. Use pending response actions only for surveys that should expire or be cancelled. 6. Export the current response list when you need a spreadsheet for reporting.