Configure Email Notifications
1. Go to WordPress admin > Awedesk > Settings. 2. Open the Email area. 3. Review each notification type used by your workflow. 4. Confirm the sender name and sender address match your support identity. 5. Review each subject line and message body. 6. Save settings. 7. Create a test ticket as a customer. 8. Reply as staff. 9. Confirm customer and staff notifications arrive with the expected wording. 10. If emails do not arrive, review the Mail Queue screen and your WordPress mail delivery setup.
Review The Mail Queue
1. Go to WordPress admin > Awedesk > Mail Queue. 2. Narrow or sort the list if your screen provides controls. 3. Look for recently queued messages after creating or replying to a ticket. 4. Check failed or stuck items. 5. Confirm the recipient, subject, and created date match the expected ticket activity. 6. If mail is repeatedly stuck, confirm your WordPress mail service is working outside Awedesk too.