Use Saved Tickets Or Watched Tickets
1. Open a ticket you want to return to later. 2. Use the save, watch, or bookmark option if it is visible. 3. Return to the saved or watched view from the ticket list. 4. Remove the saved or watched state when you no longer need to track the ticket.
Manage Trash And Spam
1. Open the ticket. 2. Use the spam option only when the request is unwanted or abusive. 3. Use the trash option when the ticket should be removed from normal work queues. 4. Confirm destructive actions when prompted. 5. Review trashed tickets before emptying trash. 6. Do not empty trash until you are sure no operational record is needed.