Configure Appearance
1. Go to WordPress admin > Awedesk > Settings. 2. Open the Appearance area. 3. Choose the default color scheme. 4. Set the light accent color. 5. Set the dark accent color if you use dark mode. 6. Choose whether focus mode should turn on automatically. 7. Decide whether the Powered by Awedesk credit should appear. 8. Save settings. 9. Open the support page on desktop and mobile and confirm the selected colors remain readable.
Configure Login And Guest Access
1. Go to WordPress admin > Awedesk > Settings. 2. Open Accounts & Security. 3. Enable or disable sign-in with username. 4. Enable or disable Continue as guest. 5. Enable or disable the Forgot password link. 6. Enable or disable the Register link. 7. Save settings. 8. Open the customer support page while signed out and confirm the sign-in choices match your policy.
Enable ReCAPTCHA
1. Create your ReCAPTCHA site key and secret key in Google ReCAPTCHA admin. 2. Go to WordPress admin > Awedesk > Settings. 3. Open Accounts & Security. 4. Turn on ReCAPTCHA. 5. Paste the site key. 6. Paste the secret key. 7. Enable the global ReCAPTCHA domain option only if Google services are blocked for your audience. 8. Save settings. 9. Test the public support form while signed out.