Configure The Chatbot
1. Go to WordPress admin > Awedesk > Settings. 2. Open the Chatbot area when available. 3. Enable chatbot behavior. 4. Review limits for unauthenticated and signed-in users. 5. Set the time window for repeated questions. 6. Open the Chatbot FAQ screen. 7. Create common questions and answers. 8. Test the customer page with a few real support questions. 9. Review whether the chatbot should suggest answers, create tickets, or both, based on your available settings.
Set Up Integrations
1. Confirm the related plugin or service is already installed, connected, and working. 2. Go to WordPress admin > Awedesk > Settings. 3. Open the Integrations area. 4. Enable only the integrations needed by your support workflow. 5. For commerce integrations, confirm staff should see purchase or account context while handling tickets. 6. For Slack, choose where ticket notifications should be posted. 7. Save settings. 8. Create a test ticket connected to the integrated product or account. 9. Confirm the staff ticket view shows the expected context.