These End User Docs are for buyers and customers who shop, check out, manage accounts, manage subscriptions, download files, view invoices, and activate licensed products.
The exact labels on your store may vary, but the flows are the same.
What Customers Can Do
Customers can:
- Browse products.
- Compare product plans.
- Add products to cart.
- Use coupons.
- Complete checkout.
- Receive order confirmation.
- View order history.
- Manage profile details.
- Manage billing addresses.
- Manage payment methods.
- Manage subscriptions when the store allows it.
- Recover from failed subscription payments.
- Download purchased files.
- View software license keys.
- Activate licensed software.
- Manage activated domains when the store allows it.
- Download invoices.
What Customers Need
For most actions, customers need:
- The email address used at checkout.
- Access to their WordPress account on the store.
- Their license key if activating software manually.
- Their payment method if subscribing or updating billing.
Customer Account Area
The Account page can include:
- Overview.
- Profile.
- Billing.
- Subscriptions.
- Orders.
- Downloads.
- Licenses.
- Invoices.
Some stores may hide sections they do not use.