Cannot Sign In
Try:
1. Use the email from checkout. 2. Reset password. 3. Check for account invitation email. 4. Contact support.
Order Missing
Check:
- Correct account.
- Correct email.
- Payment completed.
- Receipt email.
Contact support with order email and payment date.
Download Missing
Check:
- Correct account.
- Paid order.
- Active subscription if required.
- Product access period.
License Activation Fails
Check:
- Correct key.
- Correct product.
- Activation limit.
- Old domains.
- License status.
Use the Account page to manage domains if allowed.
Payment Fails
Check:
- Card details.
- Billing address.
- Bank approval.
- Payment method availability.
- Alternative payment method.
Subscription Is Past Due
1. Open Account. 2. Open Billing. 3. Update payment method. 4. Open Subscriptions. 5. Contact support if status does not recover.
Need A Refund
Refund rules depend on store policy. Contact support with:
- Order number.
- Purchase email.
- Reason.
- Product name.