Loyalty Program

The Loyalty Program allows store owners to award points for eligible paid orders and let customers redeem available points as store credit during checkout.

How to set it up?

1. Open AweCommerce -> Settings and find the Loyalty Program settings.
2. Confirm Loyalty is disabled by default before setup.
3. Enable Loyalty only after earn and redemption rules are configured.
4. Configure earn rate, redemption rate, maturity/refund-window delay, tax/shipping inclusion, minimum redemption, max cart percentage, and product/category restrictions as needed.
5. Save settings and verify Store Health before announcing loyalty to customers.

Recommended setup practices:

• Keep earn and redemption rates in integer minor-unit terms.
• Use a refund-window maturity delay so points are pending until refund risk is lower.
• Be explicit about whether tax and shipping count toward eligible spend.
• Use product/category restrictions when only selected catalog items should earn points.
• Keep redemption caps conservative if refunds or negative balances are operationally sensitive.

Admin operations:

• Store Health should show loyalty enabled state, maturity job health, stuck reservations, negative balances, and large manual adjustments.
• Customer admin panels should show balance summary, lifetime earned/redeemed, manual adjustment form, adjustment reason/note, and ledger history.
• Order admin panels should show earned, redeemed, reversed points, calculation metadata, and refund reversal controls.
• Reports should include issued points, redeemed points, available liability, pending liability, negative balances, reversals, and manual adjustments.

Refund and reversal behavior:

• Refunds and chargebacks should reverse points proportionally and idempotently.
• Refund UI should default to reversing loyalty where appropriate, and skipping reversal should be explicit and audited.
• If points were already spent before a refund, the customer can move into a negative balance rather than silently losing audit history.